{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2e56c45738674b828eeb4378b5559187\" frameborder=\"0\" width=\"1670\" height=\"1252\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1252,"width":1670,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1252,"thumbnail_width":1670,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2e56c45738674b828eeb4378b5559187-4f4a33e064c7de2a.gif","duration":318.21,"title":"Refund Credit Card Surcharges After Charging","description":"This Loom explains how to refund a credit card surcharge after it has already been charged. It starts from an order showing a 2% surcharge equal to $13.00 or $13.33, and then creates a miscellaneous item called surcharge refund with a model number of surcharge refund, cost and sales price set to zero, and taxable unchecked. The misc item is set to $13.33 and the quantity is changed to negative 1 so the balance owed becomes negative $13.33, indicating money due back. Finally, it uses the Take Payment flow on credit card, selecting the user and entering the amount and note, which knocks off the $13.33 and returns the order balance to zero."}