{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2f0688e38fef488187b03c1a5d1de4a7\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2f0688e38fef488187b03c1a5d1de4a7-6bc1df977bf351f0.gif","duration":3975.311,"title":"Greeter &amp; Information Table Team Training, Festival Guest Flow","description":"Hi everyone, I am Sandy Wiley, and I shared Greeters Team Training for the Santa Fe International Literary Festival. We expect about 15,000 guests over 2.5 days, and you may be the first face of the festival, so stay calm, friendly, and confident while acting as mobile air traffic control. Your main goals are to engage proactively, identify whether guests need badge versus ticket help, and reduce congestion around the main entrance lobby and ramps. Friday night has heightened security and scanning in the courtyard. Please review the website volunteer pages and take the walkthrough if you can, and ask Mike or Shelly or me for help."}