{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2f47605a042c4cb2b7fa72d884c5f278\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2f47605a042c4cb2b7fa72d884c5f278-73029e526c846015.gif","duration":174.616,"title":"Troubleshooting empty Zeffy account","description":"In this video, I walk you through common reasons why you might find your Zafi account empty after logging in. I highlight the importance of checking that you're using the correct email address and how to switch profiles if you have multiple accounts linked to the same email. If you discover a duplicate account that you didn't intend to create, I recommend deleting it to avoid confusion. Please make sure to follow the steps I outlined to ensure you're accessing the right account."}