{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2f50e63739b44b2ca440302d0612786e\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2f50e63739b44b2ca440302d0612786e-8bab5f75e84879ea-full.jpg","duration":48.829,"title":"Understanding the End Call on Silence  and Max Call Duration Function.","description":"In this video, I explain the end call on silence function, which can be found in the call settings on the agent creation page. This feature allows you to set a timer for how long to wait for customer silence before ending the call, with a minimum of 10 seconds and a maximum of 30 minutes. I walk through how it works and the implications of adjusting the timer. Please take a moment to review this feature and consider how it might impact your calls."}