{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3082231f214046e889b3800ff06ee035\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3082231f214046e889b3800ff06ee035-2a79202a1b12747d.gif","duration":134.441,"title":"Delete Later - Resolving Issue for a Valued Customer","description":"Hey team, I wanted to address an issue with a customer who had a vault membership subscription at $24 a month but faced problems updating his expired credit card. Unfortunately, this led to his subscription being canceled and now he's seeing a charge of $54 when trying to re-subscribe. I found an original coupon for the discount and wanted to confirm if it still works before sharing it with him. I attempted to test it on my account, but I'm unable to do so because of the 10-day free trial. Please let me know if you can assist with this."}