{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/30f454cf05e84e1792c2e8c3cee15d99\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/30f454cf05e84e1792c2e8c3cee15d99-00001.gif","duration":121.776,"title":"Care Staff can View &amp; Request Unallocated Calls","description":"In this video, I quickly demonstrate how carers can view and request unallocated calls. I show you how to log in to the mobile app, view your visits and appointments, and locate unallocated visits on the map. I also guide you through the process of requesting a visit and how it sends an immediate message to the back office. Finally, I explain how the care coordinator can confirm the appointment and how it reflects on your mobile app. This video provides a step-by-step guide to help carers efficiently manage their schedules and ensure smooth communication with the back office."}