{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/313d0cde13c1445a802c9b58c92bb07f\" frameborder=\"0\" width=\"2560\" height=\"1920\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1920,"width":2560,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1920,"thumbnail_width":2560,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/313d0cde13c1445a802c9b58c92bb07f-ec588e573286c7b6.gif","duration":230.188,"title":"Update Prompts for AI CRM Booking","description":"This Loom explains how to update AI booking prompts after turning on AI booking in your CRM so the AI books appointments directly. It notes that if prompts previously asked for time preferences or “team will confirm,” they can cause confusion once AI booking is enabled, so you should adjust each lead source’s AI booking mode to match your external CRM (example given: Housecall Pro). The speaker recommends using a ChatGPT prompt template to replace soft-book language with direct booking rules, remove any booking restrictions, offer only times available in the CRM, and share times in AM/PM format while preserving tone and structure. Finally, it advises testing the updated prompt in the chat and watching for a green banner indicating the AI attempted to book."}