{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/314e2e26a01a4cd79814f9e3cbbb034e\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/314e2e26a01a4cd79814f9e3cbbb034e-3be3ca7213a0e16c.gif","duration":650.94,"title":"Templated Rider Alerts Overview: Streamlining Rider Communication and Disruption Management","description":"In this video, we introduce Templated Rider Alerts, a new feature that streamlines operational disruption management and rider communication into a single process. This enhancement allows your staff to create rider alerts using pre-approved language and accurate information directly from the existing service adjustments, saving time and ensuring consistent messaging. This enhancement automatically populates alert details, making it easy to customize as needed."}