{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3172352842d74f6990b16f290c3813d8\" frameborder=\"0\" width=\"1318\" height=\"988\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":988,"width":1318,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":988,"thumbnail_width":1318,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3172352842d74f6990b16f290c3813d8-25d23c0f68671ca4.gif","duration":119.048,"title":"Troubleshooting Student Login Issues","description":"In this video, I address common issues students face when logging into the testing platform. I emphasize the importance of using the correct URL from their testing ticket and remind viewers that passwords are case sensitive and must include a mix of uppercase letters, lowercase letters, and numbers. I also show how to access the Proctor homepage to retrieve a student's password or reprint their testing ticket if necessary. Please ensure that students have the correct information before they begin their tests to avoid any delays."}