{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3434cf010dce4023953d05f177b76bb3\" frameborder=\"0\" width=\"1856\" height=\"1392\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1392,"width":1856,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1392,"thumbnail_width":1856,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3434cf010dce4023953d05f177b76bb3-00001.gif","duration":71.34,"title":"Assigning View-Only Access to an Incident Record","description":"In this video, I will show you how to assign view-only access to an incident record. By following a few simple steps, you can grant specific individuals access to view the incident details without allowing them to take any action. I will also explain how these individuals will receive an email notification with a link to the incident, and how they can easily access the incident detail page from their message list. No action is required from you, but please watch the video for a clear understanding of the process."}