{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3442f203d8ef4e5297a34b93dfef17e1\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/os/loom-media-content/loom/b92e505f-bbf2-472c-afdb-744abe33cdf9/c9f6ca34-7401-453a-af17-fa3cb0d5a619/sessions-thumbnails-3442f203d8ef4e5297a34b93dfef17e1-f94e451b977fe9ac.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9hOWI5NmI1OWlwM3JxOWRtIiwiYWxnIjoiUlMyNTYifQ.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.L5FYwxK0G4wU4ElErgrFQKWoXAVf02_FMzMsYPVKnKlXhatdM_xTCA9H_zWTGr218zsbT1Ff9MYuBs4SMF8ScZZonfE9zGVbrXWJylx6CZHyaeh00oq9HESuBNEILyryuV2Guyz4nnwZFvnsRPIxmvrZwJq7wO3H0q_Hvw33rdYUJoQmAfRUXLwaHTXYPIM_2g9gab6uXc3W20TooA5OMFrlQ8_Hfa2DsBqngIOee5r2-9xd68HFT3ExsXcs8UTY0BPR2AH0Lg3LI7OzN40JSX7k08uNRK2wQlARLnHwd8DgSZZHRftDBre1PjoBkmfS2HEVnu2TmV4I_WzShvBM4Q&Expires=1791057247&Signature=bvtZGWXlH7uBlVuf%7E11IBVpEqDQ7Ui13mpFVui4O2PhRVA5i5ruRLYaNim4HnPrxGpIXuqNEq0EJi9WA9FVMeDF2SC86G61pG6BfSgoMCbfnNjcc6UfOBS1yugWmH9LIsHAt1fiZiEMfZRsaGvzzEOSqhBuko08EtuCtAPwzmu9GZLYu1MrH3pUUnLfLmWjPgx9lij7oUSl-WC%7EUdxoTrt42Hebm2XNq4xjUowobW%7EO03KjCPqtI4tat%7E-IJjq-IakjfoL86sjfjtk5vnCu0iHxBV85it7ja5epH-IczIdweTh4pRyQpMplz%7ESJtRXrwOqzwGjbQy2W4dpFYTd%7ExNQ__&Key-Pair-Id=KQOSYIR44AIC0","duration":149.888,"title":"Notification &gt; Lux Notify","description":"This Loom explains the Lux notification, SMS, and AI calling features for keeping customers informed about delivery status. It covers Lux Notify, where Lakzana sends a WhatsApp message to the client with a tracking number, letting customers view transit steps and a “Contact Customer Service” button set via settings and Z-orders. It also describes Lux SMS as similar to Notify but with configurable templates. Finally, it introduces Lux Call in beta, which can call customers for delivery confirmation, COD reminders, or follow-ups, noting that Malay phrasing clarity may have occasional defects."}