{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/34d135f64f184e1fbd9167559004210d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/34d135f64f184e1fbd9167559004210d-5138fb834b9cf643.gif","duration":300.267,"title":"Set Up Agent Activity Automations","description":"This Loom explains how to set up automations for agent records based on specific activity triggers. In Automations under Agents, you create an automation by selecting an Activity Trigger such as an incoming SMS or incoming call, outgoing message, or outgoing call outcome, noting it only triggers when the activity comes from an existing agent, not a newly added one. You can configure branches like when a call outcome is busy, defining steps such as sending an SMS or email and creating tasks to notify team members. The creator tests by calling an agent and marking the call disposition as busy to confirm the automation activates."}