{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3683130c00f84ae2b265d77bf240944b\" frameborder=\"0\" width=\"1656\" height=\"1242\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1242,"width":1656,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1242,"thumbnail_width":1656,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3683130c00f84ae2b265d77bf240944b-85f125a1cbe6fed6.gif","duration":348.415,"title":"Guide to Completing Returns and Refunds in Transactions","description":"In this video, I walk you through the process of completing returns using two methods: through the Completed tab or by scanning a receipt barcode. I demonstrate how to filter transactions by customer, initiate a return, and select a refund method, while also noting the importance of linking returns to original transactions for security. Additionally, I cover how to handle returns without a receipt and the implications of linked versus unlinked returns. I also explain how to process a return while making a new purchase in the same transaction. Please review the steps carefully to ensure smooth processing of returns."}