{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/379a099774814f0aa6910345345d00b5\" frameborder=\"0\" width=\"3006\" height=\"2254\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2254,"width":3006,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2254,"thumbnail_width":3006,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/379a099774814f0aa6910345345d00b5-a539ff792c67044c.gif","duration":69.589,"title":"User Onboarding - Guide 02 (Understanding the Dashboard)","description":"In this video, I walk you through our dashboard, which provides a quick overview of all ticket statuses. You'll see three key sections: Open Tickets for unresolved issues that need immediate attention, Pending Tickets where we've responded but are waiting for customer replies, and finally, the last section that I will cover shortly. It's crucial to prioritize Open Tickets as they are often the most urgent. Please familiarize yourself with these sections to enhance our customer support efficiency."}