{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/37a26fad46ea426faa4e4b17ed8bcd1a\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/37a26fad46ea426faa4e4b17ed8bcd1a-e939cd27ad9bec18.gif","duration":121.333333,"title":"Adding Manual Gratuities to Invoices","description":"This Loom explains how to add manual gratuities to an invoice and assign them to specific providers. Staff can open the gratuity section, select PLUS, choose the provider, and enter either a percentage based on the eligible pre-discount subtotal or a flat dollar amount for exact tips or cash gratuities. Manual gratuities can be added even when the invoice is otherwise prepaid, such as when a package voucher covers the service balance. It also notes that if a manual gratuity already exists, the system will not prompt for an additional tip on the card reader or text-to-pay request, and that the gratuities appear in reporting after the invoice is closed."}