{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3828bbdf866a46f99ba4b363965bbfa0\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3828bbdf866a46f99ba4b363965bbfa0-0979c682c62c756a.gif","duration":90.2344,"title":"Overview of Customer Service Summary Page Features","description":"In this video, I provide a breakdown of the summary page, which gives a clear overview of key performance indicators (KPIs) relevant to our customer service team, including rates, debtors, infringements, and animal registrations. I also highlight the total requests and the latest calls to the call center, along with a map showing property locations. Additionally, I explain how we can identify customers with similar names by confirming their date of birth. The email customer button is functional, allowing you to send follow-up emails directly through Outlook. Please take a moment to familiarize yourself with these features as they will enhance our customer interactions.\nFeel free to follow along using the One Customer View Demo: https://demo-1cv.gdata.com.au/"}