{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/384a5a30e64f4c4baaf9d8e7b4d72f76\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/384a5a30e64f4c4baaf9d8e7b4d72f76-5495f98256793d2f-full.jpg","duration":204.205,"title":"Enable Work Order Automation in Lightspeed R-Series","description":"In this video, I walk you through enabling work order automation for Lightspeed, which allows for automated text messages to be sent when a work order status changes. I demonstrate how to access the Show Messages tab, set up new status messages, and customize them using various merge fields like First Name and Work Order Total. We also discuss the timing for sending these messages, including options for immediate or delayed notifications. I encourage you to set up these automations to enhance customer communication, especially for reminders about work orders. Please take action by configuring your own status messages as outlined."}