{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3963517e189b4e798e0f555ed5bf789d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3963517e189b4e798e0f555ed5bf789d-1710813667722.gif","duration":1601.569,"title":"Agent Skills and Teams","description":"In this video, I explain how to create skills and teams in Regal and assign them to agents. I discuss the importance of creating multiple queues for different purposes and assigning agents based on their skills. I also demonstrate how to add and remove skills from agents and configure queues to reference specific skills. Finally, I highlight the  additional functionality of teams, such as filtering views and setting permissions, and how to decide when to use skills vs. teams."}