{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/39f1e9cb4e724e48a10a413a33fad30e\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/39f1e9cb4e724e48a10a413a33fad30e-c5d333ebe9ab767e.gif","duration":75.805,"title":"The Follow-Up You're Not Doing (And It's Costing You)","description":"This Loom explains a client re-engagement agent that works behind the scenes to reach out to past service customers and generate recurring sales. It pings a customer’s last service date and, if enough days have passed based on the brand’s chosen threshold, sends a follow-up email asking what projects they have next and offering help. The email is presented as a customizable model aimed at building loyalty and solving customer needs. In the CRM, it also marks that the customer was re-engaged that day so future runs avoid contacting them again."}