{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3aee5dfb1b634097b2bc0683edd12e9b\" frameborder=\"0\" width=\"1394\" height=\"1045\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1045,"width":1394,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1045,"thumbnail_width":1394,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3aee5dfb1b634097b2bc0683edd12e9b-00001.gif","duration":194.33720023999996,"title":"How to Use the Support Beacon in 10xERP","description":"Hey there users! In this video, I'll give you an overview of how to use the support beacon in 10xERP to receive support. I'll show you how to access the support interface, find our knowledge base, and get help without leaving the application. I'll also explain how to send emails, chat with us, and use the answers feature for self-paced training. As you watch this video, please try to find the answers to your questions first, as we're continuously building out our knowledge base."}