{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3b2504fe20d84ee6a301612fe5f288d0\" frameborder=\"0\" width=\"1770\" height=\"1327\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1327,"width":1770,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1327,"thumbnail_width":1770,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3b2504fe20d84ee6a301612fe5f288d0-d7cb925f180db770.gif","duration":105.1927,"title":"Streamlining iPhone Update Responses with Automation","description":"In this video, I walk you through how we handle a simple ticket request about updating an iPhone. Instead of manually writing out every step, we utilize an automation that interacts with ChatGPT to generate a response quickly. By copying the ticket context and prompting ChatGPT, we receive a well-structured reply that saves us time. I demonstrate how this process works and show you the internal note where the response appears for review. Please take note of this method as it can streamline our workflow significantly."}