{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3b29363ee5d7488190c794cc2316f2ef\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3b29363ee5d7488190c794cc2316f2ef-4f824e61527f491e.gif","duration":736.5,"title":"Engage Summit Demo: Exploring 11 Labs Agents 🤖","description":"In this demo for the Engage Summit experience, I showcased the capabilities of 11 Labs agents from two perspectives: one where I acted as a customer support representative and the AI as a customer, and another where I played the role of a customer support rep while the AI portrayed an angry customer. We successfully navigated a customer interaction regarding a delayed package, where I scheduled a re-delivery for September 11th after 5 PM. I also collected phone numbers during the demo, which will be useful for our GTM team. Please make sure to review the interactions and think about how we can leverage these scenarios in our upcoming presentations. Your feedback would be greatly appreciated!"}