{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3c44384965604e148aeb26c3588b4b27\" frameborder=\"0\" width=\"2134\" height=\"1600\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1600,"width":2134,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1600,"thumbnail_width":2134,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3c44384965604e148aeb26c3588b4b27-1718640061494.gif","duration":237.6,"title":"Why is my bot not responding? ","description":"In this video, I explain the possible reasons why a bot may not respond to a message. I discuss two main factors: credits on the OfferBolt account and the assignment of a user. I also show examples of different types of messages and how the system responds to them. Finally, I explain the concept of a Do Not Contact (DNC) pipeline and how to manually contact a contact in that pipeline. Watch this video to understand why your bot may not be responding and how to handle different scenarios."}