{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3dd862c400464270b7c1bd278f942eb5\" frameborder=\"0\" width=\"1612\" height=\"1209\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1209,"width":1612,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1209,"thumbnail_width":1612,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3dd862c400464270b7c1bd278f942eb5-0e0d1ff2139e1c2d.gif","duration":168.872,"title":"Team Library for Roleplay!!!","description":"In this video, I’m excited to introduce a highly requested feature that enhances our roleplay training for both new and existing agents. We’ve created a centralized Team Library where any agent with a Shilo login can access curated calls for roleplay, regardless of their previous experience. To add calls to this library, simply go to the calls section, select a call, and click \"add to roleplay team library.\" I encourage everyone to utilize this new resource to improve our skills in various scenarios, from real estate onboarding to handling tough conversations with leads. Let’s see how this implementation can elevate our training process!"}