{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3deb557591684397b2576d3f7f2900ed\" frameborder=\"0\" width=\"1670\" height=\"1252\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1252,"width":1670,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1252,"thumbnail_width":1670,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3deb557591684397b2576d3f7f2900ed-40ac70da4aa0fbc4.gif","duration":265.003,"title":"Enhancing Our Request Process for Better Collaboration 🚀","description":"In this video, I walk you through our new requests board and sequence, which is designed to streamline our processes and clarify role definitions within the claims manager and sales divisions. Remember, whenever you encounter an issue, always come to your team leader with two solutions; if they can't resolve it, escalate it to the COO. I also explain how to submit requests on the board, including categorizing issues and selecting relevant team members and clients. It's crucial to provide two solutions for each issue to foster independence and problem-solving skills. Let's make sure we utilize this new system effectively!"}