{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3e7cd281acce4d35b748552d70eb9ad8\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3e7cd281acce4d35b748552d70eb9ad8-a53c9bb99e8b5b05.gif","duration":146.9,"title":"Using the In-App Digital Assistant for Quick Support","description":"In this video, I walk you through how to use our in-app digital assistant for quick answers to your queries and to connect with support if needed. The assistant is available in the bottom right corner of the portal experience, although it doesn't function in back office screens. You can ask questions and receive guidance based on our Help Centre content, and if your issue isn't resolved, you can request to speak to a support engineer directly. Remember to check your messages tab for updates on your support cases. Feel free to utilize the digital assistant whenever you need help!"}