{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3fcd7ffe8acf4d739c9bcb67c9f0ee1f\" frameborder=\"0\" width=\"1464\" height=\"1098\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1098,"width":1464,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1098,"thumbnail_width":1464,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3fcd7ffe8acf4d739c9bcb67c9f0ee1f-3de0574287b8a88b.gif","duration":128.616,"title":"How to Deactivate Resident Accounts","description":"This Loom explains how to deactivate resident accounts in Sunbound when residents move out or pass away. The presenter navigates to Accounts, selects the resident (example: Alice with an $8,000 balance and an invoice), and uses the three-dot menu to zero out the balance when they do not owe anything. After updating the balance to $0, they deactivate the account via the three-dot menu and confirm deactivation so the account goes offline and is removed from general accounts. The Loom notes that deactivated accounts can be viewed under Account Status."}