{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/3ff652d89b6848a7af947abc505f32cc\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/3ff652d89b6848a7af947abc505f32cc-0fa34313848137f7.gif","duration":110.066667,"title":"Why Wasn't a Reminder Email/SMS Sent Every Day?","description":"In this video, I walk you through troubleshooting email reminders for borrowers. First, check that the email and SMS templates are activated with the blue toggle. Then, adjust the settings for when reminders start and how long they continue, noting that reminders can only be sent for up to 15 days. If the toggle is off or the settings are incorrect, the reminders will not be sent. Please take a moment to verify these settings to ensure everything is functioning as expected."}