{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/406b9cffad294cf7830315955b5f710b\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/406b9cffad294cf7830315955b5f710b-e979f223ecbffa68.gif","duration":1250.959,"title":"MFA for System Administrators","description":"This Loom explains how to manage multi-factor authentication, including enabling MFA for new users and handling MFA resets. It shows a new user completing a password reset and then setting up MFA via SMS, with an option to use an authenticator app or both. For support scenarios where a user lost or replaced a registered phone, the system administrator must verify identity first and use the Reset MFA option to generate a temporary MFA reset code that expires in nine minutes and should be provided through approved secure channels. It also covers users blocked from sign-in when MFA became mandatory on 21st August due to missing MFA or mobile numbers. Finally, it demonstrates how to confirm MFA status in the user grid using new MFA status columns, sorting, and filters by MFA and primary site."}