{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/40c9fa898cb549ffb3675f68144f7958\" frameborder=\"0\" width=\"2560\" height=\"1920\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1920,"width":2560,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1920,"thumbnail_width":2560,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/40c9fa898cb549ffb3675f68144f7958-b534440f80488c4a.gif","duration":116.0798,"title":"Creating and Resolving Issues in ServiceNow","description":"In this video, I walk you through the process of creating and resolving an incident in ServiceNow. I demonstrate how to navigate to the Incident section, create a new incident with a short description, and set the urgency level based on the situation. After submitting the issue, I emphasize the importance of making notes on the actions taken before resolving the incident. This is a straightforward guide aimed at helping you efficiently manage issues in ServiceNow. Please follow along and apply these steps when you encounter similar situations."}