{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/40d7465da0da410090b05b2607c8baf8\" frameborder=\"0\" width=\"1798\" height=\"1348\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1348,"width":1798,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1348,"thumbnail_width":1798,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/40d7465da0da410090b05b2607c8baf8-ffec3c400fbac2cb-full.jpg","duration":167.0826,"title":"Adding Reason Codes 🧩","description":"This video shows you how to manage Reason Codes in Convoso, including how to edit, archive, and create custom codes that reflect agent statuses like Ready, Not Ready, or Logout. You'll also learn how to set billable statuses and why it's important to give agents the right options—such as After Call Work—to accurately track their availability."}