{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/40dd023f08f5441caaa5bf4e84c5121f\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/40dd023f08f5441caaa5bf4e84c5121f-a2a1c78f6bab25e3.gif","duration":91.6823,"title":"Exploring the Requests Tab in OneCustomerView 📊","description":"In this video, I walk you through the requests tab of OneCustomerView, which is essential for all call centre staff. You'll see how many requests a customer has lodged over the years, with 5 in 2022, 3 in 2023, and 2 in 2024, and how to filter these by year and month. I also highlight the detailed table that shows request numbers, subjects, received dates, due dates, and statuses like in progress or completed. A key feature is the ability to click on a request to view notes and history, which can include updates from various team members. Please take a moment to familiarize yourself with this tool, as it will enhance our customer service efficiency.\nFeel free to follow along using the One Customer View Demo: https://demo-1cv.gdata.com.au/"}