{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4115f621c2e049d3834879b76e16ffd2\" frameborder=\"0\" width=\"3840\" height=\"2880\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2880,"width":3840,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2880,"thumbnail_width":3840,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4115f621c2e049d3834879b76e16ffd2-39f3c83bb1261f84.gif","duration":181.0331,"title":"1.3 Customising workshop emails and communication templates","description":"In this video, I walk you through how to customize your workshop emails and communication templates in MechanicDesk. We start by uploading your logo and adjusting its settings, ensuring it meets the size requirements of 600 pixels by 100 pixels. I then demonstrate how to personalize various message templates, such as booking confirmations and service reminders, using dynamic variables for customer-specific information. Remember to save your changes and keep an eye on the character count for SMS messages, as exceeding 160 characters will incur additional charges. If you have any questions, please reach out to our customer service team for assistance."}