{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/41b7f8224ad64981a9d9f1d77f65bebc\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/41b7f8224ad64981a9d9f1d77f65bebc-4b6c632b04d9e796.gif","duration":89.196878,"title":"Guide to Configuring Users","description":"In this video, I walk you through the process of loading users into our system. We start by navigating to the settings section, where you can invite users by selecting their role—whether it's representative, supervisor, or administrator. You'll need to enter their email, and while the phone number and names are optional, they can enhance the invitation. Once invited, users will receive an email and appear in the list, where you can edit their details, roles, and work schedules to ensure leads are transferred during the right hours. Please make sure to follow these steps to effectively manage our user base."}