{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/41fd3c3c608a4cf2bdcbc2e589f69745\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/41fd3c3c608a4cf2bdcbc2e589f69745-942bac1f3f236885.gif","duration":232.713,"title":"Automating Appointment Follow-Ups","description":"In this video, I demonstrate how to set up an automated system for sending emails or SMS messages when a patient misses or cancels their appointment. This process is integrated with PracticeHub and ensures consistent follow-up, improving communication without manual effort. I walk through the workflow setup, including customizable message templates for both missed and canceled appointments. Please take a look and consider implementing this in your practice."}