{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/429ce06af7584c788114821115b39047\" frameborder=\"0\" width=\"1472\" height=\"1104\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1104,"width":1472,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1104,"thumbnail_width":1472,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/429ce06af7584c788114821115b39047-5e17b586374f8405.gif","duration":139.376,"title":"Sunbound Collect Phase","description":"This Loom explains the collect phase inside the collection period on the Sunbound home screen. It describes that the collect phase is typically the first 10 days of the month when auto pay runs, operators handle failed payments, and any leftover preview tasks appear at the top. The video shows how to review daily collection totals and identify failed payments, including reasons like insufficient funds or account issues, and who each belongs to. It then outlines options for a failed payment, such as resending a reminder, adding a new payment method, or marking it offline if paid by check."}