{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/42ba065177c94d6c81ecbe06035097c5\" frameborder=\"0\" width=\"1908\" height=\"1431\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1431,"width":1908,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1431,"thumbnail_width":1908,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/42ba065177c94d6c81ecbe06035097c5-c8e3c2117a491c5c.gif","duration":82.4,"title":"Access Volcanic: Help Centre - Speak to someone","description":"This video explains how to contact a real person for support, building on the previous digital assistant tutorial. It covers the process from accessing human support through the digital assistant or help centre, being guided to appropriate support channels like the support portal or account manager, and filling out ticket forms when needed. The video also mentions email notifications for updates and references a separate process for site outages."}