{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4305466e45ce4706976136ad72eeadb4\" frameborder=\"0\" width=\"1608\" height=\"1206\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1206,"width":1608,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1206,"thumbnail_width":1608,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4305466e45ce4706976136ad72eeadb4-1709613235147.gif","duration":292,"title":"gaiia External Tickets Walkthrough","description":"In this video, I will guide you through the process of sending and receiving public tickets from a customer's perspective. I will demonstrate how customers can submit a ticket, attach files, and engage in conversations. Additionally, I will show you how agents can view and respond to tickets, both internally and externally. This video provides valuable insights into the ticketing system and highlights the seamless communication between customers and agents. No action is required from you, but I encourage you to watch the video to gain a better understanding of our ticketing process."}