{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4367ceeb9b4a48b9895668930782a079\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4367ceeb9b4a48b9895668930782a079-00001.gif","duration":745.404,"title":"Biff: A Powerful Communication Tool for Difficult Situations 😊","description":" In this video, I discuss the Biff approach, which stands for Brief, Informative, Friendly, and Firm. I explain how Biff was developed to handle high-conflict situations and can be used with hostile individuals. I share examples of Biff responses and provide tips on how to effectively use this communication tool. Biff helps diffuse hostile comments, focuses on problem-solving, and maintains a positive tone. It's a valuable tool for email and text communication, and I have personally used it with great success. Watch the video to learn more about Biff and how it can help you navigate challenging interactions."}