{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/43a54d0403b34b21821317ebd069f867\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/43a54d0403b34b21821317ebd069f867-dedc9c29ae08e57b.gif","duration":140.994,"title":"Troubleshooting Workflow Issues","description":"Hey Trisha, I wanted to share some troubleshooting tips for the workflow issues you've been experiencing. Typically, I split my screen between intercom and the messenger to monitor conversations effectively. I suggest checking if the correct workflow is being hit and using the \"show conversation events\" feature for more details. If you could test this or look at a conversation that didn't route correctly, that would be great!"}