{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4440e5edbd944d8082232cdf78ee61ec\" frameborder=\"0\" width=\"1844\" height=\"1383\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1383,"width":1844,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1383,"thumbnail_width":1844,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4440e5edbd944d8082232cdf78ee61ec-521276317d4a89a0.gif","duration":164.596,"title":"Choosing the Right User Type and Roles","description":"This Loom explains how users work in the system and how to choose the right user type. It covers billing basics: you can add unlimited office staff users for free, but you are charged only for users assigned to a service role, such as a technician on a route. Standard users are for office staff with a user profile, permissions, and integrations, and they have no route, commissions, or charge. Calendar route users are for technicians and sales staff, include service route, commissions, mobile app work order completion, and are charged when assigned a route, while API users support partners or custom integrations via an API key."}