{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/44514343c6e9499085ef3dfa709333a4\" frameborder=\"0\" width=\"1660\" height=\"1245\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1245,"width":1660,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1245,"thumbnail_width":1660,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/44514343c6e9499085ef3dfa709333a4-a107cbc71cbc28d7.gif","duration":938.524,"title":"End of Day processing | UX Case Study ","description":"This Loom presents a UX redesign for Zitas Finance Center focused on improving end-of-day processing of failed banking transactions. The presenter explains that the previous workflow required downloading failed transactions individually through a cumbersome table flow, while end-of-day processing could take 3 to 12 hours and sometimes carried over into the next business day. The new interface adds a weekly calendar view with color-coded status, a live progress tracker with refresh and timestamps, and a prioritized table with search and filters plus one-click download of all failed chart of accounts, along with rerun options. The work involved UX research from scratch, collaboration with a product manager and two developers, and 16 to 17 stakeholder and user design iteration rounds, with analytics showing users clicked multiple dates to review prior logs."}