{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/44d298ffd205468cb6f4eb89ccc1f149\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/44d298ffd205468cb6f4eb89ccc1f149-b1c19c51a45f13d8.gif","duration":49.888,"title":"Drill into a communication log for delivery &amp; read status","description":"This Loom explains how to review communications sent from the ResVue system for a specific work order. It covers viewing all outbound communication types under Communicate and Logs, including email, SMS, and mobile push. The author then demonstrates going into a communication, selecting View Details, and checking the recipient, when it was sent, whether it was read, and any issues such as a bounced message."}