{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/45576ca0df8446c0b97c3df869ef62e3\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/45576ca0df8446c0b97c3df869ef62e3-abdb72aae1f4025b.gif","duration":534.038,"title":"Navigating CheckoutGem: Order Management and Customer Service Guide","description":"In this video, I walk you through the CheckoutGem platform, specifically focusing on how to manage customer orders, including one-time purchases and subscriptions. I demonstrate how to search for orders using order IDs or email addresses, and how to process cancellations and refunds directly from the order details. I also explain the steps for managing VIP memberships and recurring subscriptions, including how to pause or cancel them. Please watch this video a couple of times to familiarize yourself with the process, as it may seem complicated at first but will become easier with practice. Let me know if you have any questions!"}