{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/45c74a6b18514dfa8702c431be2435c0\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/45c74a6b18514dfa8702c431be2435c0-3b8737a8b9ccd781.gif","duration":85.267,"title":"How to Edit a Case Note Before It’s Approved","description":"Hey guys! 👋🏿 In this quick video, I’ll show you how to edit one of your case notes as long as it’s still in Pending Review. I’ll walk you through where to find your case notes, how to check the statuses, and how to open the note so you can make updates.\n\nJust a heads-up — the edit screen doesn’t have grammar-check, so make sure you read over your changes before you hit Update. Once you save it, you can pop back into View Note Details to double-check everything looks good.\n\nIf your note has already been approved, rejected, or locked, you won’t see the Edit link — that just means the admin has already taken action on it.\n\nSuper simple, super quick — let’s get your update done! 💛"}