{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/45c9fcf7c15f4f75b4d2f4278eabd57f\" frameborder=\"0\" width=\"1500\" height=\"1125\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1125,"width":1500,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1125,"thumbnail_width":1500,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/45c9fcf7c15f4f75b4d2f4278eabd57f-b527d657a36d84ed.gif","duration":292.309,"title":"How to Add and Edit Lost and Disqualified Reasons","description":"This Loom explains how to add and edit loss and disqualified outcome reasons on mover job intakes. It shows changing a job stage to Lost or Disqualified and selecting a required reason, such as stopped responding or chosen a competitor, with optional notes, then saving so the reason appears on the intake page and remains editable. It also covers how customer estimate declines can automatically populate a decline reason based on settings, such as too expensive with a budget note. For setups added recently, it recommends checking the Operations archive stages for lost and disqualified jobs to update missing reasons. Finally, it demonstrates bulk updating multiple jobs to Lost while using skip if reason details differ, with the option to update later from each job or the archive."}