{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/46d769aa58a142d3b2f5bd0e90034975\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/46d769aa58a142d3b2f5bd0e90034975-c76ee8906b5fb7d4.gif","duration":100.466667,"title":"MyAccess - A quick introduction","description":"This Loom provides an overview of the updated support journey in the MyAccess portal. Viewers are directed to the access group website to sign in with their registered email and password, where they land on MyAccess with a refreshed interface for finding key support options. The portal consolidates access products, including support cases, billing and payments, and flex points."}