{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/46f8b74769344223a3adc93a4e78ab31\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/46f8b74769344223a3adc93a4e78ab31-95b23d9b8027bcd4.gif","duration":478.471,"title":"Introducing Tickets","description":"This Loom introduces Tickets in ParentPulse to make managing parent and student feedback more organized, transparent, and accountable. It explains how feedback can be assigned to the right administrator, who receives an email notification and sees it in their MyTickets workspace for clear ownership. The Loom also covers tracking progress through new, pending, and closed statuses, plus prioritizing tickets as standard, high, or urgent. It notes Tickets can be configured in system settings, including enabling or disabling ticket assignments and customizing notifications, reminders, and escalation to ensure important feedback does not slip through the cracks."}