{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/477f9e9b508a4eae844ef3f7da85113a\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/477f9e9b508a4eae844ef3f7da85113a-d54eafed81f45bfc.gif","duration":68.65,"title":"Introducing Anonymous follow-up","description":"This Loom explains how anonymous follow up can help clarify important survey comments. It describes allowing authorized users to ask clarifying questions while the participant stays anonymous, keeping the conversation within the employee listening platform. The speaker recommends asking for context or practical details that better explain what employees are experiencing, which builds trust through transparency because the questioner’s name and role are shown and responding is optional. The Loom also emphasizes that honest follow up is encouraged since the participant’s identity remains anonymous, improving clarity while keeping the original feedback connected."}