{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/485cea407eb9486098d2d12ef550184c\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/485cea407eb9486098d2d12ef550184c-d54ef18ff26ee6e3.gif","duration":128.106,"title":"Updating Staff Wellbeing Support Resources","description":"This Loom shows how to access and update staff wellbeing and support resources in the Evidence section of the wiki. It directs viewers to Evidence, then Staff, then 1.4 Staff Wellbeing and Support Resources, where the steps after an incident are outlined, including governance and purpose, scope, and instructions to fill in EAP information and access methods. The Loom also covers the post incident support pathway for events such as armed robbery and medical emergencies, along with training topics like mental health first aid, recognizing burnout and stress, and managing difficult or aggressive customers. It concludes with crisis support lines and external resources, and the expectation to review the resource annually as part of continuous improvement."}